Terms and Conditions

Welcome to Aftab World. These Terms and Conditions (“Terms”) apply to your use of our website, booking inquiries, tour bookings, travel services, activities, tickets, transportation, and any related services provided by AFTAB WORLDS CO., LTD., operating as Aftab World (“we”, “our”, or “us”).

By using our website, contacting us, or making a booking, you agree to these Terms.

1. Company Information

Company registration number: 0105568094976
Business type: Tour operator, travel agency, tour packages, activities, tickets, guided experiences, transportation, and related travel services
Address: 32/62 Bang Khae Nuea Subdistrict, Bang Khae District, Bangkok 10160, Thailand
Phone: +66 61 450 4941

2. Our Services

We provide travel-related services, including but not limited to:

• Tour packages
• Day trips and guided experiences
• Attraction tickets and activity bookings
• Transportation and pickup arrangements
• Travel planning and customer support
• Other tourism-related services

Some services may be provided directly by us, while others may be provided by third-party partners, suppliers, guides, drivers, hotels, attractions, restaurants, transport companies, or booking platforms.

3. Booking and Confirmation

A booking is not confirmed until we have accepted the booking request and, where applicable, received the required payment or deposit.

After confirmation, we may provide booking details such as tour date, meeting point, pickup time, itinerary, inclusions, exclusions, and contact information.

You are responsible for providing accurate information when making a booking, including your name, contact details, travel date, number of guests, pickup location, and any special requests.

4. Prices and Payments

Prices shown on our website, booking platforms, or quotation messages may be listed in Thai Baht or another stated currency.

Prices may vary depending on availability, season, number of guests, supplier rates, exchange rates, taxes, fees, and other travel-related costs.

Full payment or partial payment may be required to confirm a booking. Payment instructions will be provided during the booking process.

Any bank fees, transfer fees, currency conversion fees, or payment gateway fees are the customer’s responsibility unless stated otherwise.

5. What Is Included and Excluded

Each tour, package, or activity may have different inclusions and exclusions. Please check the specific tour details before booking.

Common inclusions may include guide service, transportation, entrance tickets, meals, pickup service, or other items depending on the package.

Items not clearly stated as included are considered excluded. This may include personal expenses, optional activities, tips, travel insurance, visa fees, extra food and drinks, hotel accommodation, or additional transportation.

6. Customer Responsibilities

You agree to:

• Provide accurate booking and contact information
• Arrive on time at the agreed meeting point or pickup location
• Follow safety instructions from guides, drivers, staff, and suppliers
• Respect local laws, customs, culture, and regulations
• Check passport, visa, health, insurance, and travel requirements where applicable
• Inform us in advance of any medical conditions, mobility issues, allergies, dietary needs, or special requirements that may affect your trip
• Take care of your personal belongings during the tour or activity

We are not responsible for problems caused by incorrect information provided by you, late arrival, missed pickup, failure to follow instructions, or failure to meet travel requirements.

7. Cancellations by Customer

Cancellation terms may vary depending on the tour, activity, ticket, package, supplier, or booking platform.

If you need to cancel a booking, you must contact us as soon as possible. Any refund or cancellation fee will depend on the specific booking conditions, supplier policy, ticket rules, and notice period.

Some tickets, activities, promotional bookings, special packages, or third-party services may be non-refundable after confirmation.

8. Changes by Customer

Requests to change the booking date, number of guests, pickup location, tour details, or other booking information are subject to availability and supplier approval.

Additional charges may apply for changes, including price differences, supplier fees, transportation changes, ticket changes, or administrative costs.

We will try to assist with reasonable change requests, but we cannot guarantee that changes will be possible.

9. Cancellations or Changes by Us

We may need to cancel, reschedule, or modify a tour or service due to circumstances such as:

• Weather conditions
• Safety concerns
• Supplier cancellation
• Attraction closure
• Traffic or transportation issues
• Government restrictions
• Force majeure events
• Minimum participant requirements not being met
• Other circumstances outside our reasonable control

If we cancel a confirmed booking, we will offer an alternative date, alternative service, credit, or refund where applicable, depending on the situation and supplier policy.

We are not responsible for additional costs caused by cancellation or changes, such as flights, hotels, personal expenses, or other separate travel arrangements.

10. Late Arrival and No-Show

If you arrive late or do not attend the tour, activity, pickup, or meeting point at the agreed time, this may be treated as a no-show.

No-shows may not be eligible for a refund, especially where tickets, guides, drivers, transport, or supplier services have already been reserved.

We recommend arriving early and keeping your phone available on the day of your tour.

11. Travel Insurance

Travel insurance is not included unless clearly stated in the booking details.

We strongly recommend that customers arrange suitable travel insurance covering medical expenses, accidents, cancellations, delays, lost belongings, and other travel risks.

12. Health, Safety, and Accessibility

Some tours and activities may involve walking, stairs, boats, vehicles, outdoor conditions, crowds, heat, rain, or other physical requirements.

You are responsible for choosing services suitable for your health, fitness level, age, and personal condition.

Please inform us before booking if you have mobility limitations, medical conditions, pregnancy, allergies, dietary restrictions, or accessibility needs. We will try to assist where possible, but not all tours, locations, vehicles, or attractions may be fully accessible.

13. Third-Party Suppliers

Some services are provided by third-party suppliers, including guides, drivers, transport providers, attractions, restaurants, hotels, ticketing providers, and booking platforms.

We carefully select our partners where possible, but we are not responsible for acts, omissions, delays, accidents, closures, service changes, or policies of third-party suppliers beyond our reasonable control.

Third-party suppliers may have their own terms, conditions, cancellation rules, safety policies, and refund policies.

14. Passports, Visas, and Legal Requirements

For services that require travel documents, permits, ID, passport information, or visa-related details, you are responsible for providing correct and valid documents.

We are not responsible if you are unable to join a tour, enter a location, use a ticket, cross a border, or receive a service due to missing, expired, incorrect, or invalid documents.

15. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect losses, loss of enjoyment, missed flights, missed connections, lost profits, personal expenses, or losses caused by events outside our reasonable control.

Our liability, where legally applicable, is limited to the amount paid by you for the affected service.

Nothing in these Terms excludes liability where it cannot be excluded under applicable law.

16. Force Majeure

We are not responsible for failure or delay in providing services due to events beyond our reasonable control, including but not limited to natural disasters, extreme weather, disease outbreak, war, civil unrest, strikes, accidents, traffic disruption, government action, border restrictions, attraction closure, supplier failure, or technical issues.

17. Website Information

We try to keep information on our website accurate and updated. However, tour details, prices, availability, itineraries, inclusions, images, and descriptions may change without prior notice.

Photos used on the website may be for illustration purposes only. Actual experiences, vehicles, locations, meals, or conditions may vary.

18. Intellectual Property

All website content, including text, images, graphics, logos, design, layout, and other materials, belongs to us or our licensors unless stated otherwise.

You may not copy, reproduce, modify, distribute, or use our website content for commercial purposes without our written permission.

19. Privacy

We collect and use personal information in accordance with our Privacy Policy. By using our website or booking our services, you agree that your personal information may be collected, used, and shared as described in our Privacy Policy.

20. Complaints and Customer Support

If you have any issue during your tour or activity, please contact us as soon as possible so we can try to assist.

Complaints made after the service has ended should be submitted with relevant booking details, photos, receipts, or supporting information where applicable.

We will review complaints fairly, but refunds or compensation are not guaranteed and depend on the circumstances, evidence, and supplier policy.

21. Governing Law

These Terms are governed by the laws of Thailand.

Any dispute arising from these Terms, our website, or our services shall be handled under the jurisdiction of the competent courts of Thailand, unless otherwise required by applicable law.

22. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with the updated “Last updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Terms.

23. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

AFTAB WORLDS 
Operating as Aftab World
32/62 Bang Khae Nuea Subdistrict, Bang Khae District, Bangkok 10160, Thailand
Phone: +66 61 450 4941
Contact page: Please use the contact form on our website.